Shipping / Returns
We offer free shipping to all destinations in Switzerland, and free shipping to all international destinations on orders over CHF 50.
Switzerland: 2-4 business days
International: 5-15 business days
*Please note we are not responsible for any local import duties/fees.
Returns / Exchanges
We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at to initiate the process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.
*Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Robin Alexander does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.